Complaints

Policy

LEGAL

MEWE

(360)

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Complaints Policy
Introduction

At MeWe360, we are committed to providing high-quality services to everyone we come into contact with. We view complaints as an opportunity to learn and improve the way we work. We also recognise that sometimes things can go wrong, and when they do, we want to hear about it.

Purpose of this Policy

This policy is intended for anyone who interacts with MeWe360 and wishes to raise a concern or make a complaint about our services, staff, volunteers, or activities.

Our commitment to you
  • We will take your complaint seriously.
  • We will handle your complaint fairly, politely, confidentially and promptly.
  • We will try to resolve complaints as quickly as possible.
  • Will offer solutions and/or explanations.
  • We will learn from complaints and use them to improve our service.
How to make a complaint

You can make a complaint by sending an email to admin@mewe360.com

  • Please tell us:
  • What went wrong
  • When and where it happened
  • Who was involved (if known)
  • What outcome you would like
What happens next
  • We will acknowledge your complaint within 5 working days.
  • We aim to respond fully within 10 working days.

If the issue is complex, we will keep you updated on our progress every 10
working days.

You can ask for your complaint to be reviewed by one of our senior team or trustees.

If you’re still not happy

You can ask for your complaint to be reviewed by one of our senior team or trustees. In this case, our aim is to respond within 25 working days.

Taking your complaint outside of MeWe360

If you are unsatisfied with the outcome of your complaint, you are entitled to raise your concern with the relevant regulator.

The Charity Commission regulates registered charities in England and Wales.
You can read their guidance on how to determine which regulator to contact to raise your complaint:
www.gov.uk/complain-about-charity

Fundraising Complaints

MeWe360 is a member of the Fundraising Regulator and is committed to
fundraising in a way that is legal, open, honest and respectful, in line with the Code of Fundraising Practice.

The Fundraising Regulator helps to protect the public from poor fundraising
practices and investigates complaints. You may contact the Fundraising
regulator to report a concern about our charitable fundraising, for example how you have been asked for a donation, or how a fundraiser has behaved. MeWe360 commits to complying with any decision they may make in result of an investigation.

Fundraising Regulator

2 nd Floor, CAN Mezzanine
49-51 East Road
London,
N1 6AH
Tel: 0300 999 3407

https://www.fundraisingregulator.org.uk/complaints

Thank You

Every piece of feedback helps us to learn and grow — thank you for taking the time to help us do better.

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Complaints Form

Your Details – You do not have to give your name if you prefer to remain anonymous, but it may help us if we can contact you.

Preferred method of contact:

Hanan
Tantush

Founder, Intotum Adaptive Fashion

“For me, it was a day spent catching up with fellow founders and feeling really hopeful for the trajectory of this year. Thank you for the wonderful session and so great to see how business is going for all the amazing cohort.”

Jameisha
Prescod

Founder, You Look Okay To Me

“My mentor’s approach with focusing on the wellbeing aspects of my life have significantly changed my perspective as a founder. It’s helped me tackle my unrealistic expectations of my energy levels.”

Sabella
Ibanez

Co-founder, Pivot

“It was so invaluable hearing everyone else’s journey and experiences. I can feel really lonely sometime, even if you are in a team.”

Nahum
McLean

Founder, ADDA

“My mentor helped me with the ‘WHY ADDA’? This was really helpful in establishing relationships with schools, as it helped them to see how it would benefit their students and institutions.”

Akua
Danso

Co-founder, Black Females in Architecture

“Our mentor’s insight has been amazing and it’s getting us to think about strategy differently.”

Skanda
Sabbagh

Founder, Everybody’s Climbing Tree

“The clarity MeWe has given is big. The business plan influenced our work. Lots of our services were informal and it helped give it structure.”

Banseka
Kayembe

Founder, Naked Politics

“My mentor taught me the importance of incremental thinking to get the foundations right. I grew enormously during this period.”

Anon

Founder

“That was my favourite session from any programme, ever”

Pete
Barr

Co-founder, Enayball

“Our Mentor linked us up with 2 people who have licensed another product of ours. [This was] the  biggest thing to happen to our company and product and an incredible opportunity.”

Ameenah
Begum

Founder, Planet Friendly Paint

“I grew the confidence to approach past connections and make progress with a new lead from a corporate retailer to have a steadier supply.”

Ryan Mario
Yasin

Founder, Petit Pli

“She’s a perfect fit! Understood the company  and needs very well. Thank you  for finding my mentor.”

Anthony
Daulphin

Founder, Standing Ovation Project

“The business support has been amazing from the MeWe team and led me to contact sponsors that I would not have  normally. The check-ins were great and I felt like I was very much valued by the MeWe team and still do, which is lovely.”

Jem
Collins

Founder, Journo Resources

“I do feel more resilient and a better leader coming out of these 12 months. I’ve been able to navigate tricky situations like ending a work contract with more confidence and have more belief in myself.”

Alvin
Owusu

Co-founder, TAG Agency

“The past year has been transformational for us. We set targets now, we are building a ratecard too and we know what our base fees must be and rarely go underneath them. We have a clearer plan for how both Tum and I get to full time.”

Alisha
Morris

Founder, The Bitten Peach

“It was really beneficial to encounter other founders from outside our ‘bubble’. It helped for big picture thinking and a reminder of how to engage with those who don’t know about us or the type of work we do.”

Ola
Christian

Founder, Levile

“The incredible team has been very responsive, supporting us at the drop of a hat. The opportunity to learn from esteemed professionals was both beneficial and positively challenging.”

Bethany
Williams

Founder, Bethany Williams London

“I’ve really benefited from the mentoring. After every session we’ve been able to unlock a new way of thinking about something.”

Ndubuisi
Uchea

Founder, Word on the Curb

“The advice, introductions and links provided through the MeWe programme and network have been  instrumental in the development of our business.”

Aaminah
Patel

Co-founder, Forward Culture

“Meeting like-minded people and seeing that our struggles are universal despite our different  businesses really gave me confidence.”

David
Newell

Founder, Newell Bespoke

“With MeWe you are literally skipping over months, or even years, of trial and error. I’m light years ahead of where I used to be.”

Vivienne
Isebor

Founder, ADHD Babes

“A solid reminder of the Nigerian saying, ‘body no be firewood.’ Thank you MeWe for creating such a nurturing space for us.”

Moira
Sinclair

NED. Trustee. Coach. Consultant. Speaker. Chair, Factory International. Former CEO of PHF

“One of the things that has been really fascinating about watching MeWe’s journey has been the complete focus from the very beginning on talent and on the particular need of individuals, and why the world as it was currently constituted really wasn’t getting to grips with that…”

Hilary Carty

Hilary
Carty

Director, Clore Leadership Programme

“MeWe acts as a connecting force for individuals and small organisations who may well get there on their own, but certainly MeWe speeds up the process. It accelerates the learnings and the connections.”